Frequently Asked Questions

Everything you need to know about your Portwest shopping experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US, while international orders can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn garments with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring your chest, waist, and inseam to compare against our specific garment dimensions for the best fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Portwest is committed to ethical fashion. We prioritize organic cotton and recycled polyester in our latest collections to reduce our environmental footprint.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.